Q: What is Process Server Central ™?

A: Process Server Central™ is the market leader in case management software for professional process servers. Our subscription based service provides process servers the necessary tools to manage their caseload with relative ease. The Process Server Central™ software enables you to quickly log data, trade papers with other servers, route maps from point to point, and control your accounting. It is a unique program that will assist you to streamline costs and increase productivity.

Q: What levels of service are available to the subscriber?

A: There are three levels of service currently available to subscribers. They are as follows:

Associate Service
The associate service includes:

- Flat fee per month with no extra charges

- Unlimited jobs

- Data management module with instant updates

- Billing module: accounts receivable / server payables

- 30/60/90 day accounts receivable past due tracking

- Individual client account history

- Monthly & annual revenue history

- Ability to accept credit card payments (additional fee)

- Default signature of servers

- Library

- Client Login with ability to print SIGNED affidavits 24 / 7

- Server Login to close jobs from the field.

Standard Service
The standard service includes the associate service features, plus:

- QuickBooks export application

- Access to the communications center

- E-mail SIGNED affidavits & invoices to your clients

- Messaging center for all subscribers

- E-mail messages to individual servers and/or clients

- Trade process service jobs with other subscribers in REAL time

- Upload documents / photos to a job & view attachments

Professional Service
The professional service includes the standard service features, plus:

- Internet client order center

- Your clients can place an order for process service via secured log-in

- Real time notification of pending orders

- Client payment via credit card

- Your clients can upload the service documents to PSC

- Electronic paperless office environment

Q: What are the monthly fees associated with each level of service?

A: The monthly fees associated with each level of service are as follows:

Associate Service $20 per month

Standard Service $70 per month

Professional Service $120 per month

Q: What are the payment options for the monthly service fees?

A: Payments could be made via of Visa, Master Card, American Express credit card, check, and/or U.S. money order.

Q: What is a signature Block?

A: A signature block is an image of your signature that has been uploaded for future use by the subscriber and/or process server. It is used on affidavits of service and enables the user to submit a signed electronic version of the affidavit of service to a client.

Q: How many signature blocks do I receive with my subscription?

A: Signature blocks are available at Standard service level. A subscriber to this level receives (3) three signature blocks. Additional signature blocks can be purchased for a one time fee of $20 each.

Q: How quickly does my data upload onto the system?

A: The data is uploaded instantaneously. There is no wait time and the data can be modified by the subscriber at any time during their time of subscription.

Q: Is my data safe and secure?

A: Process Server Central, LLC will provide you with a user name and password upon completing the registration process. Upon receipt, you may edit only the password on your account. It is your responsibility to secure such passwords and account information. Process Server Central, LLC does strive to protect your data and we use security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. To illustrate, we store the personal information you provide on computer systems which are located in controlled facilities. The number of employees that have physical access to these computer systems is limited. When we transmit highly confidential information (such as a credit card number or password) via the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Q: How long do you store my data after termination of service?

A: After a voluntary termination of account he data is stored on our server(s) for a period of (30) thirty days. This gives the subscriber an opportunity to activate the account again and retrieve the data. After (30) days of unpaid inactivity, the data will be purged from our server(s). We will not save any data from the accounts that have been administratively terminated by Process Server Central, LLC.

Q: Can I get the credit card payment feature on my version of Process Server Central™?

A: Yes. A subscriber at any level has the option of adding the credit card gateway feature onto their version of Process Server Central™ However, the monthly fees associated with such usage are between the subscriber and Authorized Net. Process Server Central will charge the subscriber a one-time fee to install the feature on your version. After installation, you are responsible for entering into a contractual agreement with the gateway provider, currently Authorized Net

Q: What types of State Specific Affidavits are available with PSC?

A: Process Server Central, LLC provides the affidavits that are mandated in the State of California, the State of New Jersey, The State of New York and a Universal default affidavit accepted in all other states.

Q: What is "Server Status?"

A: "Server Status" is a tracking feature which allows the subscriber the ability to monitor open jobs. It displays the job along with the date of origin.